Question 1

Do you do Pick ups and do delivery?

Accepted Answer

Yes,  delivery to Ellesmere port is free and delivery/pickup to Wirral and Chester is £3.50  each way.

Question 2

How will you store my photos?

Accepted Answer

We save your photos to USB or CD.

Question 3

Do you keep a copy of my photos?

Accepted Answer

We will store your photos for 30 days and then they will be deleted.

Question 4

What is the best way to get my photos ready to scan?

Accepted Answer

Photos should be provided for scanning loose (out of albums) or there is an additional album fee (of £7.50 for an album with up to 50 photos and £15.00 for an album which has between 50 and up to 100 photos). This extra fee is due to the considerable extra time and effort required to remove them and replace them back into albums.   Photos shouldn't be laminated and photos should be free of sticky tape and structurally sound enough to scan.

Question 5

Can I have my photos scanned directly from an album?

Accepted Answer

Yes, but there is an additional album scanning fee (of £7.50 for an album with up to 50 photos and £15.00 for an album which has between 50 and up to 100 photos). This extra fee is due to the considerable extra time and effort required to remove them and replace them back into albums. Every effort will be made to place the photos back into the album in the same order but this cannot always be guarenteed.    If the album uses small stickies to secure the photos, these tend to loose their stickiness once removed.  So photos will be placed back in the album with one stickie.  Ready for you to fix as you like at home.

Question 6

Do you do gift vouchers?

Accepted Answer

Yes, Gift vouchers can be paid for via cash (in person) or via BAC's.   The gift vouchers can then be emailed to you (to forward or print) or posted for free.

Question 7

Will my photos be returned to me in the same condition?

Accepted Answer

Great care and attention will be given to your photos (we will treat them as if they are our own. But this cannot always be guaranteed.

Question 8

Will my photos be returned to me in the same order?

Accepted Answer

Great care and attention will be given to your photos (we will treat them as if they are our own) and every effort will be made to return photos in the order. But this cannot always be guaranteed.

Question 9

What condition should my photos be in for scanning?

Accepted Answer

Photos should be loose out of albums (or see prices for aditional album fees).    Photos should be free of sticky tape and not laminated.   Photos should not be very damaged/ripped.

Question 10

How can I pay?

Accepted Answer

Payment can be made in Cash or via BAC's.

Question 11

Can I drop off and pick up the photos myself?

Accepted Answer

Yes of course.

Question 12

Where do you pick up/deliver to?

Accepted Answer

Ellesmere Port = Free Pick up and Delivery.   Chester and the Wirral is £3.50 each way.

Question 13

My photos are old and falling appart can you still scan them?

Accepted Answer

We are happy to try and scan your photos and will do everything in our power to scan them and get them back to you in the same condition.  But it is up to you if you wish to take this risk.   However, ideally if your photos are very damaged/ripped we would prefare not to scan these photos for you.

Question 14

Do you offer a national service?

Accepted Answer

No.  We are a local business that services Chester, Wirral and Ellesmere Port.

Question 15

Can I post our photos to you?

Accepted Answer

Currently we only offer a local service to Wirral, Ellesmere Port and Chester.

Question 16

I don't live on the Wirral will you scan my photos?

Accepted Answer

We offer delivery/pick ups in Ellesmere Port, Chester and on the Wirral only.      Outside this area it is pickup/drop off only by you to Ellesmere Port.

Question 17

Can I buy extra copies of USB's or CD's.

Accepted Answer

Yes, of course.   It is recomended that you back them up again when you get home or allow us to do backups.  As USB's/CD's need to be cared for (like the origional photos) to keep them safe.   For the price of extra copies please see our prices page.

Question 18

How should I care for my USB of photos?

Accepted Answer

A few tips to help your USB last as long as possible: Attach to a (lightweight) keyring to stop it getting lost. Don’t weigh down your USB (With too many keyrings/charms). Protect in the same way you may protect a camera film. Don’t put them in shirt or trouser pockets – heat from body can create moisture and cause corrosion and damage to electric components. (Not to mention bits of fluff in pocket etc). Always safely remove USB’S (Mac – Eject /Windows – Safely remove) to Prevent loss of data. Avoid plugging it into the computer indefinitely - easy to get bumped or a surge of power can cause it malfunction. Don’t get it wet. Always have backups/ an extra copy (don't keep them in the same place).

Question 19

How do I care for my CD of photos?

Accepted Answer

To help your CD last as long as possible:   Keep the discs clean & dust free. Store in the case correctly. Don touch or write on the date area of the disk. Bend the disc. Have copies (don't keep the copies in the same place).

Question 20

What will it cost to scan my photos?

Accepted Answer

Prices vary: Up to 150 Photos – at a flat rate of £12.00. 151 to 500 Photos – 0.08p per photo. Over 501 Photos – 0.07p per photo.   For additional costs and services and for a more detailed outline please see our prices page.

Question 21

My photo album is very old can you guarantee the book and the photos will return in the same condition?

Accepted Answer

Every effort and care will be taken, but this can not always be guaranteed.  Unfortunetly with  photo albums, photos can be very difficult to remove even more so if the photos have been secured with little stickies.   We are happy to be as gentle as possible, but it is a risk when dealing with photographs in albums or photos in poor condition.   We would prefare not to scan photos in very poor condition.

Question 22

Do you offer any services other than photo scanning?

Accepted Answer

We offer a Senior, Adult and small business computer help and support service on the wirral.   For further services, please watch this space.

Question 23

Do you restore photos?

Accepted Answer

No. we scan, rotate and save.

Question 24

What is included?

Accepted Answer

We scan, rotate and save your photos.  Please see our price list for more information.

Question 25

Can I order extra copies for gifts

Accepted Answer

Yes, we also recomend you make extra copies for yourself.  To help the longevity of the life of your photos.

Question 26

What DPI do you scan the photos at?

Accepted Answer

Images are scanned at 300 dpi.

Question 27

Do you offer any discounts

Accepted Answer

Discounts for orders of 1500 photos or more: Free Pick up/Drop off (anywhere on the Wirral). Free USB x 1. ​

Question 28

Why should I scan my photos?

Accepted Answer

So many reasons... Please see our "Why should I scan" page.

Question 29

What is not included?

Accepted Answer

We only Scan, rotate and save your images to the storage of your choice (USB or CD).   You can also add additional services such as Delivery.  Please see our prices page.

Question 30

Do you do gift vouchers?

Accepted Answer

Yes, although scanned photos and extra copies make great gifts.  You can also buy vouchers and have them emailed or posted (locally).  They make great gifts for so many occasions.  Please see our Gift Voucher Page and our prices page.   Don't hesitate to contact us if you would like a no obligation quote.

Question 31

What is the best way to contact you?

Accepted Answer

You can contact us by phone, text, email, facebook messenger or via this website.  See our Contact Us page for details.

Question 32

What do your customers say about you?

Accepted Answer

Please see our Review page.

Question 33

Can you explain what you do?  How does the process work?

Accepted Answer

Please see our "How it works page".  We hope that answers most of your questions.  But if you have any more please don't hesitate to contact us.

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