Here are some of our most frequently asked questions...
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Yes delivery and pick up are £2.50 each way from Ellesmere Port.
Delivery/pickup to Wirral and Chester is £5.00 each way.
You can drop off to us for free.
We save your photos to USB.
Yes, Gift vouchers can be paid for via cash (in person) or via BAC's.
The gift vouchers can then be emailed to you (to forward or print) or posted for free.
We will store your photos for 30 days and then they will be deleted.
Photos should be provided for scanning loose (out of albums) or there is an additional album fee (of £7.50 for an album with up to 50 photos and £15.00 for an album which has between 50 and up to 100 photos). This extra fee is due to the considerable extra time and effort required to remove them and replace them back into albums.
Photos shouldn't be laminated and photos should be free of sticky tape and structurally sound enough to scan.
Yes, but there is an additional album scanning fee (of £7.50 for an album with up to 50 photos and £15.00 for an album which has between 50 and up to 100 photos). This extra fee is due to the considerable extra time and effort required to remove them and replace them back into albums.
Every effort will be made to place the photos back into the album in the same order but this cannot always be guarenteed. If the album uses small stickies to secure the photos, these tend to loose their stickiness once removed. So photos will be placed back in the album with one stickie. Ready for you to fix as you like at home.
Great care and attention will be given to your photos (we will treat them as if they are our own. But this cannot always be guaranteed.
Great care and attention will be given to your photos (we will treat them as if they are our own) and every effort will be made to return photos in the order. But this cannot always be guaranteed.
Photos should be loose out of albums (or see prices for aditional album fees).
Photos should be free of sticky tape and not laminated.
Photos should not be very damaged/ripped.
Payment can be made in Cash or via BAC's.
Yes of course. But message, email or ring us first to check we are in and not out with customers or on deliveries.
Ellesmere Port = £2.50 each way.
Chester and the Wirral is £5 each way.
We are happy to try and scan your photos and will do everything in our power to scan them and get them back to you in the same condition. But it is up to you if you wish to take this risk.
However, ideally if your photos are very damaged/ripped we would prefare not to scan these photos for you.
No. We are a local business that services Chester, Wirral and Ellesmere Port.
Currently we only offer a local service to Wirral, Ellesmere Port and Chester.
We offer delivery/pick ups in Ellesmere Port, Chester and on the Wirral only.
Outside this area it is pickup/drop off only by you to Ellesmere Port.
Yes, of course.
It is recommended that you back them up again when you get home or ask us to do backups. As USB's need to be cared for (just like the original photos) to keep them safe.
For the price of extra copies please see our prices page.
A few tips to help your USB last as long as possible:
Attach to a (lightweight) keyring to stop it getting lost.
Don’t weigh down your USB (With too many keyrings/charms).
Protect in the same way you may protect a camera film.
Don’t put them in shirt or trouser pockets – heat from body can create moisture and cause corrosion and damage to electric components. (Not to mention bits of fluff in pocket etc).
Always safely remove USB’S (Mac – Eject /Windows – Safely remove) to Prevent loss of data.
Avoid plugging it into the computer indefinitely - easy to get bumped or a surge of power can cause it malfunction.
Don’t get it wet.
Always have backups/ an extra copy (don't keep them in the same place).
Prices vary. For costs and services please see our prices page.
Every effort and care will be taken, but this can not always be guaranteed. Unfortunetly with photo albums, photos can be very difficult to remove even more so if the photos have been secured with little stickies. We are happy to be as gentle as possible, but it is a risk when dealing with photographs in albums or photos in poor condition.
We would prefare not to scan photos in very poor condition.
We offer a Senior, Adult and small business computer help and support service on the wirral.
For further services, please watch this space.
No. we scan, rotate and save.
We scan, rotate and save your photos. Please see our price list for more information.
Yes, we also recomend you make extra copies for yourself. To help the longevity of the life of your photos.
Images are scanned at 300 dpi.
Discounts for orders of 1500 photos or more:
Free Pick up/Drop off (anywhere on the Wirral).
Free USB x 1.
You can contact us by phone, text, email, facebook messenger or via this website. See our Contact Us page for details.
So many reasons... Please see our "Why should I scan" page.
We only Scan, rotate and save your images to the storage of your choice (USB or CD).
You can also add additional services such as Delivery. Please see our prices page.
Yes, although scanned photos and extra copies make great gifts. You can also buy vouchers and have them emailed or posted (locally). They make great gifts for so many occasions. Please see our Gift Voucher Page and our prices page.
Don't hesitate to contact us if you would like a no obligation quote.
Please see our Review page.
Please see our "How it works page". We hope that answers most of your questions. But if you have any more please don't hesitate to contact us.
Still got a question? Don't hesitate to get in touch.